On stage talking eCommerce,
delivery experience and technology.

I share what I've learned in more than 26 years working with and among eCommerce businesses. If you're organizing an event, write to me!

Watch my talks

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Qapla' · 2023 · 27 minBeyond Shipping: standing out from the competition with post-shipping marketing

My workshop at Netcomm 2023, with Umberto Gallo (Farmacia Loreto) and Luca Pittarello.

Workshop slides

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Qapla' · 2024 · 26 minDiscovering the future: AI and the evolution of Delivery Experience

My talk at Netcomm Forum 2024.

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Pionieri del Tech · 2025 · 39 minFrictionless customer journey: UX, delivery and AI for digital loyalty

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AutomatiKing · 2022 · 34 minE-commerce after-sales: how to handle support and customer service

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Scuola AMZ · 2022 · 54 min7 tips for your e-commerce shipping in 2022

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ALGORITMA · 2024 · 22 minPost-shipping marketing

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Ecommerce HUB · 2023 · 19 mineCommerce Hack: use tracking as a business opportunity

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Ecommerce HUB · 2023 · 6 minEcommerce HUB 2023 interview: shipping, cross-selling and up-selling

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Qapla' · 2024 · 67 minLow-cost acquisition and high loyalty for eCommerce customers

Webinar with Alberto Casu (Boraso) and Alexandru Birleanu (Trustpilot Italy).

Teaching

Digital Marketing MasterWeM_ParK University Lab · Fondazione PIN, Prato (University of Florence)

Lecturer for years on this advanced training master: 160 hours of hands-on digital marketing training, now in its 23rd edition.

Previously: eCommerce lecturer at B2B School Giuliani & Design and 7Pixel Academy (2012–2016).